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Frequently Asked Questions (FAQ) Q: How can I have my monthly HOA dues paid automatically?
A: Please contact the property management company. See homepage for contact info. Q: How do I gain access to the Swimming Pool and Club House? A: To ensure that the pool is used only by authorized residents and their guests, the HOA has implemented a Key Fob Access System. Please download and print the Key Fob Application Form and submit it to our managing company.
Q: I have registered an HOA website account but I am unable to access the Residents Only section of the HOA website. What should I do?
A: Of the few instances when residents have had trouble accessing the HOA website, they have all been due to user error. First, please make sure that you are typing the correct username and password that you created. If you have forgotten your password, click on any of the Residents Only weblinks (see menu at left side of homepage). At the login prompt, click on the link to request that your password be emailed to you. Your password should be emailed to you within 5 minutes. If your password is not emailed to you within 10 minutes, it is possible that you mistyped or entered the incorrect email address in your profile. In this situation, you should email HOA@PurcellvilleRidge.org and ask for assistance. You should also ask for assistance if you have forgotten your username or need to check if you mistyped your username when you originally set up your website profile. Q: I decided to have a deck built. What should I do next? Q: We are going on vacation. May we put our trash on the streets early?
A: No, please reference section 728.0 of the ARC Guidelines.
Q: I have an issue with a barking dog or dog owners not picking up their dog's poop, what can I do? A: Please reference the entire HOA's Pet Control Resolution. You should report the nuisance to both our managing agent, LMA, and the Loudoun County Animal Control or Purcellville Police. Here are the numbers for your convenience: LMA (540) 751-1888; Loudoun County Animal Control (703) 777-0406 (press 3); and Purcellville Police (540) 338-7422. Where applicable and if you think taking pictures of the nuisance would document the occurrence, please do so when appropriate.
Q: I would like to be more involved to help make Purcellville Ridge the best community it can be. What committees can I join? A: There are several committees that serve the community, and any homeowner in good standing may join a committee. Please reference the committee section of the web site and contact the chairperson of the committee you are interested in joining, or email Committees@purcellvilleridge.org. Q: We want to throw a party, but our townhouse is not large enough. Can we utilize our clubhouse and/or swimming pool for private parties? A: Yes, the clubhouse and swimming pool are available for private parties if your lot is in good standing status. First, please visit the Calendar Webpage to see if the clubhouse or pool is available for your intended date/time. Next, you should review the Clubhouse and Pool License (rental) Application Forms (the forms may be downloaded from the Community Center Page). Once you have a date/time you'd like to reserve, please complete the online Reservation Request form (the link is in the upper right quadrant of the Calendar Page) so that an HOA member can make initial contact with you to answer questions and provide you with any further instructions. Once you have firmed up the date/time for your private event with the HOA member, please mail your completed application form, license fee, and damage deposit to: Purcellville Ridge HOA Facilities Rental Q: My guest parked her car at curbside in front of my home yesterday, and we are unable to find her car now. Where might we find her car? A: Guests should park at Visitor Lots instead of parking at curbside (see Vehicle Control Resolution). It is possible that your guest's car has been towed by Battlefield Towing at (703) 430-9007. Battlefield Towing is located at Q: Who should I contact if there’s a problem with the tot lot trash cans or doggie doody cans? A: Please contact the HOA's managing agent. The contact info is in the homepage. Q: What does it mean to be in "Good Standing" status? A: A homeowner or lot is considered to be in Good Standing status when current assessments are paid in full, has no unresolved HOA rule or guideline violations, and has no pending actions before the Board. Q: I still haven’t received my HOA dues book. What should I do next? A: Contact the HOA's managing agent. The contact info is in the homepage. Q: Can I operate a business in my Town home? A: Home occupation permits are required for business owners operating a home business. Businesses in a residential area may only be operated on a limited scale that protects the residential character of the neighborhood. (See Article 3, Section 8 of the Zoning Ordinance.) Signs advertising a home business are not allowed. Q: When are the monthly Home Owner Association meetings held and where? A: The monthly meeting is held on the third Thursday of each month at 7:30 p.m. at the community clubhouse located at Q: Are Pets allowed in the common areas? Q: What is the plan for snow and/or ice removal? A: The HOA's contract for snow removal may change from year to year. Typically, the HOA chooses snow plow companies that promise to plow snow when 1 inch of measurable snow has fallen on the streets. Contracts also typically include the use of Ice Melt or sand as a way to control ice on the streets. Please contact the property manager (contact info is on the Homepage) if you need specific information about the current contract. Q: Who is responsible for shoveling snow and ice from our sidewalks? A: Loudoun County Sidewalk Ordinance states that every owner or person in charge of a property is responsible for removal of ice and snow on adjoining sidewalks touching his/her property. This includes sidewalks surrounding end unit townhomes. Please follow the link to the county ordinance for more detailed information. |
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